PRIVACY POLICY FOR (MOBILE) CONSUMER WEBSITES
1 INTRODUCTION
This privacy policy is for this website Telefuture.com and governs the privacy of the users who use this website and or other (consumer websites) of Telefuture Nederland BV.
The policy describes the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. In addition, this policy will also describe how this website processes, stores and protects user data and information.
Telefuture Nederland BV is a data controller within the meaning of the EU General Data Protection Regulations, effective from 25 May 2018. You can find our contact details on this website. If you are not happy with any aspect of the way we collect and use your data, you have the right to complain to your local supervisory authority for data protection issues. We would appreciate it if you would contact us first if you have a complaint so that we can try to resolve it for you.
2. WHAT DATA WE COLLECT FROM YOU
Personal data is information that can be used to identify someone. This does not concern anonymized data.
We may process certain types of personal data about you as follows:
Identity data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
Contact information may include your billing address, shipping address, email address and telephone numbers.
Financial data may include bank account and payment card details.
Transaction data may include details of payments between us and other details of purchases made by you.
Technical Data may include your login information, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
Profile data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences for receiving marketing communications from us and our third parties and your communication preferences.
We may also process aggregated data from your personal data. However, this data does not reveal your identity and as such is not personal data in itself. An example of this is when we review your usage data to calculate the percentage of website users who use a specific feature of our website. If we connect the aggregated data with your personal data so that you can be identified, it will be treated as personal data.
Sensitive data
We do not collect any sensitive data from you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect information about criminal convictions and violations.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect information about you in various ways, such as:
Direct Interactions: You may provide data by filling in forms on our website (or otherwise) or by communicating with us by post, telephone, email or otherwise, for example if you:
order our products or services;
create an account on our website;
subscribes to our service or publications;
requests resources or marketing from us;
participate in a competition, raffle, promotion or survey; or if you
gives us feedback.
Automated technologies or interactions: When you use our website, we may automatically collect technical data about your equipment, browsing actions and usage patterns. We collect this data through cookies, server logs and similar technologies. We may also receive technical data from you if you visit other websites that use our cookies.
Third Parties or Publicly Available Sources: We may receive personal information about you from various third parties and public sources, as described below:
analytics providers, such as Google, located outside the EU;
advertising networks, such as Facebook, located outside the EU; and
providers of search information or tracking information, such as HOTJAR, that are located outside the EU.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal information if permitted by law. The most common uses of your personal data are:
If we need to perform the contract between us.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
If we have to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in connection with sending you marketing communications via email or text message. You have the right to withdraw your consent to marketing at any time by emailing us at helpdeskklacht@telefuture.nl
Purposes for processing your personal data
The following sets out the ways in which we intend to use your personal data and the legal basis on which we will process such data. We have also explained what our legitimate interests are and where they are important.
We may process your personal data for more than one lawful reason, depending on the specific reason we are using your data for. Email us at helpdeskklacht@telefuture.nl if you would like details of the specific legal ground we are relying on to process your personal data, if more than one ground is given in the table below.
Marketing communications
You will receive marketing communications from us if you:
i (i) requested information from us or purchased goods or services from us; or
ii (ii) if you have provided your details to us and ticked the box when submitting your details to allow us to send you marketing communications; and
iii (iii) in each case, where you have not opted out of receiving such marketing.
We will obtain your explicit consent before sharing your personal information with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at helpdeskklacht@telefuture.nl.
If you opt-out of receiving our marketing communications, this will not apply to any personal information you have provided to us as a result of product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like to know more about how the processing for the new purpose is compatible with the original purpose, please email us at helpdeskklacht@telefuture.nl.
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and explain the legal basis of the processing. We may process your personal data without your knowledge or consent, if this is required or permitted by law.
5. DISCLOSURE OF YOUR PERSONAL INFORMATION
We may need to share your personal data with the parties listed below for the purposes set out in the table in paragraph 4 above:
Other companies in our group that provide IT, billing, systems management services and leadership reporting.
Service providers that provide IT and system management services.
Professional advisors including lawyers, bankers, accountants and insurers who provide consultancy, banking, legal, insurance and accounting services.
Tax and customs authorities, regulators and other authorities, based in the EU and other relevant jurisdictions, who require reporting of processing activities in certain circumstances.
Governmental and non-governmental authorities that manage market codes of conduct and customer complaints.
External parties to whom we sell, transfer or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only permit such third parties to use your personal information for specific purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA) .
7. DATA SECURITY
We have taken appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized manner, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know such information. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have put in place appropriate procedures to take action in the event of a suspected personal data breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these goals in other ways and the applicable legal requirements.
For tax purposes, we are legally required to keep basic information about our customers for six years after their membership ends (including contact, identity, financial and transaction data).
In certain cases you can ask us to delete your data: see below for more information.
In some circumstances we may anonymize your personal data (so that it can no longer be traced back to you) for research or statistical purposes. In that case, we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
In certain circumstances, you have rights in relation to your personal data under data protection law. These rights include the right to:
Request access to your personal data.
Request a correction of your personal data.
Request the deletion of your personal data.
Object to the processing of your personal data.
Request a restriction on the processing of your personal data.
Request the transfer of your personal data.
Withdraw your consent.
You can find out more about these rights on the website of your local privacy authority.
If you wish to exercise any of the above rights, please email us at helpdeskklacht@telefuture.nl.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or exaggerated. In addition, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to anyone who is not authorized to do so. We may also contact you to ask you for further information in relation to your request in order to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your application is particularly complex or if you have made a number of applications. In that case, we will report this to you and keep you informed.
10. LINKS TO EXTERNAL PARTIES
This website may contain links to third party websites, plug-ins and applications. If you click on these links or enable these connections, you may allow third parties to collect or share information about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy statement of each website you visit.
11. COOKIES
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may no longer be accessible or may not function properly.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good user experience when you visit our websites and also allows us to improve our websites.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. By using the website you agree to the use of cookies. Cookies contain information that is transferred to your computer’s hard drive. Our websites may use one or more of the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our websites. This concerns, for example, cookies that allow you to log in to secure areas of our websites.
Analytical/performance cookies. They allow us to recognize and count the number of visitors and see how visitors move around a website when they are using it. This helps us to improve the way our websites work, for example by ensuring that users easily find what they are looking for.
Functionality cookies. These are used to recognize you when you return to a website. This allows us to personalize our content for you and remember your preferences.
‘Targeting cookies’. These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertisements shown on them more relevant to your interests.
Please note that third parties (including, for example, advertising networks and providers of external services such as internet traffic analysis services) may also use cookies, over which we have no control. These cookies are probably analytical/performance cookies or ‘targeting cookies’.
Examples of cookies from external parties that provide external services are:
Google Analytics
Google+
You can find more information about them on their respective websites.
If you would like to know more about cookies, please visit http://www.aboutcookies.org/ . This is an independent third-party resource that explains what cookies and clear gifs are and how you can manage them. Please note that we are not responsible for and have no control over the content of this third party website.
You can block cookies by activating the setting on your browser that allows you to disable them. However, you may no longer be able to access our websites or parts of them if you use your browser settings to block all cookies (including essential cookies).
With the exception of strictly necessary and functional cookies, cookies expire after two years.
12. VERSION
This policy is dated May 1, 2018.